Privacy Policy

Distinctive Kitchen LLC (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, submit forms, engage with our team, or use our services. By accessing our website or submitting any information to us, you consent to the practices described in this policy.

1. Information We Collect

We may collect personally identifiable information (“Personal Information”) that you voluntarily provide, such as your name, email address, phone number, physical address, project details, or payment preferences. This information may be collected through website forms, email communication, phone calls, in-person interactions, or other customer service channels.

2. Use of Information

We use the information we collect to:

• Provide quotes, schedule appointments, fulfill orders, and deliver services
• Respond to inquiries and provide customer support
• Send transactional communications via email, phone, or SMS
• Improve our website, marketing, and customer service operations
• Comply with legal obligations

3. SMS Messaging Privacy

When you voluntarily provide your mobile number through any web form, intake form, phone call, or in-person interaction, you consent to receive SMS or MMS messages from Distinctive Kitchen. These may include appointment reminders, order updates, scheduling confirmations, post-installation follow-ups, or other service-related communications.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly at (614) 431-0898. Message frequency may vary depending on your service stage and communication needs. Message and data rates may apply.

We do not send unsolicited promotional or marketing texts unless you separately opt into such campaigns. Consent to receive SMS messages is not a condition of any purchase.

Your phone number will never be sold, rented, or shared with third parties for marketing purposes. We maintain detailed opt-in records for SMS participation, including date, time, source, and channel of consent. All SMS practices comply with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and Microsoft Teams SMS campaign standards.

4. Sharing of Information

We do not sell or rent your personal information. We may share limited data with trusted service providers who assist in delivering services on our behalf (e.g., delivery vendors, IT providers), but only as necessary and under strict confidentiality requirements. We may also disclose information if required by law or to protect the rights and safety of Distinctive Kitchen or our customers.

5. Data Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your information. While we take security seriously, no system can guarantee absolute protection. You acknowledge and accept this risk by using our services.

6. Data Retention

We retain personal information only as long as necessary for business operations, legal compliance, or as required by applicable regulations. SMS opt-in records are stored for a minimum of 12 months from the last date of communication or opt-out.

7. Cookies and Tracking

Our website may use cookies or similar tracking tools to enhance user experience, monitor performance, and improve content. You may disable cookies in your browser settings; however, doing so may affect site functionality.

8. External Links

Our website may include links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their respective policies before providing personal information.

9. Your Rights and Choices

You have the right to access, update, or request deletion of your personal information at any time by contacting us. You may also opt out of receiving certain communications, such as marketing emails or texts, as described in each message.

10. Policy Updates

We reserve the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date. Continued use of our site or services constitutes your acceptance of the updated policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or your data, please contact us:

Distinctive Kitchen
4600 Bridgeway Ave
Columbus, OH 43219
Phone: (614) 431-0898
Email: info@distinctivekitchen.com